Refund Policy

Last Updated: 09 Nov 2024

At Amaura, we strive to ensure our customers are fully satisfied with their purchases. If, for any reason, you are not completely happy with your order, our Refund Policy provides guidelines on how to request a return or refund.

1. Eligibility for Refunds and Returns

To be eligible for a refund or return, please ensure the following:

The item must be unused, in its original packaging, and in the same condition as when you received it.
You must initiate the return within [7] days of receiving your order.
Certain items, such as custom-made, personalized, or sale items, are non-refundable and cannot be returned unless they are defective or damaged.

2. Return Process

To initiate a return:

Contact our customer service team at [support@amaura.com] with your order number and reason for the return.
Our team will provide you with a return authorization and the address to which you should send the item.
Once the item is received and inspected, we will notify you about the status of your refund.

Note: Customers are responsible for return shipping costs unless the item is defective or there was an error on our part.

3. Refund Process

If your return is approved, we will process your refund through the original payment method. Refunds typically take [15] business days to appear on your statement, depending on your bank or payment provider.

4. Non-Refundable Items

The following items are not eligible for refunds:

5. Exchanges

We only replace items if they are defective, damaged, or the wrong size. To request an exchange, please contact us at [info@amaura.in] with details of the issue and order number.

6. Late or Missing Refunds

If you haven’t received a refund yet:

7. Contact Us

If you have any questions about our Refund Policy or need assistance with your return, feel free to reach out to us at:

Amaura

408, Palai Commercial Complex, Senapati Bapat Marg, Dadar West, Mumbai – 400028

Email: [info@amaura.in]

Phone: [+91 93591 35643]